FAQs

Is my credit card safe?

We only use PCI compliant payment services to process payments. We never send your payment details to our servers. All sensitive communication happens between your browser and the payment processor. If you have any questions please email us at merch@thechangelog.com.

How are items shipped?

Our tees ship via USPS and FexEx from Orlando, FL. Customers in the US will receive their orders in approximately 10 days from the date of shipping. International customers will take 3-6 weeks.

Will there be shipping delays due to the Coronavirus pandemic?

Yes. During the Coronavirus pandemic we do expect to see shipping delays. Please allow for up to an extra 14 business days after your package was expected to arrive.

How do you handle international shipping?

We ship internationally via USPS. Shipping times may vary depending on your country and location. Generally, international orders will take approximately 3-6 weeks. Customers are responsible for any customs fees, import duties, inspection fees, or taxes that may be imposed by the customs department of the customer’s country.

Do you offer returns & exchanges?

All sales are final with the exception of a size exchange. You may request a different size of the exact same item originally ordered. Shirts must be returned unworn, unwashed and in the same new condition as received within 45 days of the shipping date. Return shipping charges are the responsibility of the customer unless the return is our fault.

To get started with an exchange, email us at merch@thechangelog.com.